Hardware
Support
LAS
Computer Services Limited offers third party hardware maintenance
support contracts throughout the United Kingdom. Being an established
third party maintenance company means we are not tied to any one manufacturer
and our expertise extends to all major brands as well as generic or
“clone” type equipment. Our vast experience and the ability
to listen to our customers' needs has enabled us to offer a comprehensive
range of services, so that when anything goes wrong with any part
of our customers' IT infrastructure, help is instantly at hand.
The
Maintenance Contract
We recognise
that companies require a maintenance contract to protect their investment
in IT equipment. We make it our business to ensure we know our customers'
needs in order to anticipate the correct spares holding and engineering
skills to fulfil these needs. This ensures when a fault is logged
the customer receives the requested response, minimal disruption
and a quick efficient repair or suitable loan equipment.
On-site Maintenance
Agreement Options:
2 hour response
(subject to demographic location)
4 hour response
8 hour response
Targeted next working day
Included in
the cover: All parts and labour
Travel
Loan equipment
The
Fixed Fee Voucher Service Contract
The Fixed Fee
Voucher Service Contract follows the same matrix as an on-site Maintenance
Contract with one exception, the customer, investing an initial
deposit, can choose if a repair is cost effective against the fixed
fee levied.
Fixed Fee Voucher
Options:
4 hour response
8 hour response
Targeted next working day
Included in
the cover: All parts and labour
Travel
Loan equipment (if available)
Enhanced
Warranty
The Enhanced
Warranty support contract covers the management of the warranty
call and fault diagnosis of behalf of the customer. We deal with
the manufacturer’s warranty ensuring that all obligations
are honored. We save you time and aggravation by taking complete
charge of communications with manufacturer and we deal with the
paperwork and administrative details for ordering, receiving and
shipping replacement parts. Our service includes guaranteed response
time and all parts and labour. The software element of the support
contract will include comprehensive telephone support and, if necessary,
on-site technical assistance on the specified software.
The
Ad-hoc Call Out Service
The ad-hoc
repair call out service provides an alternative solution to
on-site contracts. Whilst not ideal for critical time down environments,
this value added service offers a maximum two working day response
and five day fix/test period for all off-sited equipment. The call
out charge includes the first hour on site, followed by an hourly
rate, all parts are charged in addition and there is no loan equipment.
Server
and Workstation Technical Days
This is an
ideal way for a customer to either plan special projects ahead and
budget accordingly or make provision for those unforeseen emergencies.
Technical Days can be purchased in advance, either individually
or in blocks.
LAS Computer
Services Limited will guarantee an engineer on site within 4/8 working
hours (subject to demographic location). This service is offered
to handle non-emergency, but urgent, requests placed before 11.00
a.m.
Utilise Technical
Days for:
Server/workstation
operating system faults
Installation of new hardware/software
Management of server health
Equipment migration
Special projects
The
Repair Centre
This is the
hub of our engineering force, managing tasks best suited to the
test conditions available in a workshop environment.
Hardware repairs
Hardware configuration
Multiple and stock item servicing
Pre-installation preparatory work and configuration
System builds
Equipment appraisal
Preventative maintenance, virus detection and clean-up service
New equipment/software/network Lab tests
The repair
centre provides a central resource for our field service personnel,
giving technical advice to our engineers and providing additional
support to our customers.
Reporting
Procedures
LAS Computer
Services Limited will provide customers with statistics on its performance
either on a quarterly, half-yearly or annual basis. Snapshot reports
are available upon request. This reporting service will include
an accurate record of the faults the customer has logged over a
specific period, the action taken and response and fix times.
Out
of Hours Fault Logging
The Call Centre
operates between 9.00 a.m. and 5.00 p.m. each business day. For
the convenience of our customers anyone wishing to place a fault
call either before or after hours can do so via electronic mail.
The response to a call will be logged at 9.00 a.m. following receipt
of the notification.
For further
information, site visit or quotation please call 01905 796400
or click here to complete our feedback
form. |
